Work orders read, categorize, and route themselves the moment they come in. No dispatcher manually triaging a queue, no job sitting unassigned because nobody noticed it yet.
This is the same flow that runs every time — no manual triage, no dispatcher deciding who handles what.
Step 1 of 5
Reported
From field app, tenant, or alert.
Full history on every asset, not scattered across five different tools.
Asset history — Rooftop Unit #3, Store #204
x%
Reduction in average time-to-assignment
x%
Fewer work orders left unassigned overnight
0%
Reduction in manual dispatcher hours per week
What's actually inside
Work Order
WO-2025-0412
Property
Building A
Location
Floor 3, Unit 301
Issue
HVAC not cooling
Field App
Tenant submits work order
Every request is read, categorized by type and priority, and matched to a vendor or internal owner automatically — within seconds of coming in.
Work Order
WO-2025-0412
Property
Building A
Location
Floor 3, Unit 301
Issue
HVAC not cooling
Field App
Tenant submits work order
Technicians log photos, notes, and voice-transcribed updates from the field app, no separate desktop step required to close a job.
Work Order
WO-2025-0412
Property
Building A
Location
Floor 3, Unit 301
Issue
HVAC not cooling
Field App
Tenant submits work order
Every work order attaches to the asset it touched, so the next technician sees exactly what's happened before, not a blank slate.
How teams actually use it
Work orders route to a vendor pool automatically, even outside business hours, no queue waiting for someone to open it in the morning.
Voice notes transcribe and attach directly to the work order, a complete note without a desk.
Full history surfaces automatically, three calls on the same rooftop unit this year gets flagged, not repeated blind.
Photos and notes attach to the closed work order automatically, no "did they actually fix it?" call to confirm.
Every site submits work orders the same way, into the same system, not five different inboxes and a shared spreadsheet.
One view across every location, instead of checking in site by site to know what's outstanding.
We were spending thousands each month juggling multiple vendors. With Leansite's centralized dashboard, we now track, manage, and approve work orders in one place. The cost savings and efficiency gains have been incredible.
Bring a real scenario. We'll show you exactly how it routes, matches, and closes.